Help & Support

We're Here to Help

Whether you need technical support, have a question, or want to request a new feature — our team is ready to assist.

Email Support

Send us an email and our team will respond within 24 hours for all plan types.

support@thegcodesystems.com

Phone Support

Speak directly with a support specialist for urgent issues or guided assistance.

(303) 514-9722
Mon–Fri, 9 AM – 5 PM MT

Submit a Ticket

Already have an account? Support requests go through the helpdesk inside the platform.

See how

Get Support

Two ways to reach us, depending on whether you already use the platform.

Already using the platform?

Sign in and open Support → New Ticket. Your ticket arrives with your organization’s details attached, your whole team can follow it, and anything you write about the people you serve stays inside your account.

Log in to submit a ticket

Interested in the platform?

Not a customer yet? Tell us about your organization and what you are trying to solve, and our team will get back to you.

Email our team

Frequently Asked Questions

All support tickets receive a response within 24 hours during business days. Priority and Enterprise plan customers receive faster response times. Critical issues are addressed as quickly as possible regardless of plan type.
The free trial includes full access to all platform features, onboarding assistance, training sessions, and support. You'll have everything you need to evaluate whether GCODE is the right fit for your organization — no credit card required.
Every new organization receives a guided onboarding experience including a dedicated onboarding specialist, data migration assistance, team training sessions, and configuration support. Simply contact us at support@thegcodesystems.com to get started.
Absolutely! We love hearing from our users. Log in and open Support → New Ticket, then choose "Feature Request" as the category. Our product team reviews all feature requests and incorporates them into our development roadmap based on community demand.
Yes. GCODE Systems is built to meet HIPAA and FERPA compliance requirements. We use AES-256 encryption, per-organization encryption keys, role-based access controls, two-factor authentication, and complete audit trails. A Business Associate Agreement (BAA) is available for organizations handling protected health information.
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. You can submit a ticket from inside your account at any time, or email support@thegcodesystems.com — we'll respond on the next business day for after-hours submissions. Enterprise customers may have extended support hours per their SLA.

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